Most orders arrive in 7–15 business days after dispatch. Delivery within the USA, UK, and Canada is typically faster than average. Remote or rural areas may take longer due to limited carrier routes.
- Primary markets (USA, UK, AU, NZ, EU): 7–15 business days
- Hawaii & Alaska: 15–25 business days
- Caribbean Islands: 20–30+ business days
- Remote territories (Falkland Islands, Gibraltar, etc.): 20–30+ business days
You'll receive a tracking link by email as soon as your order ships.

Standard Shipping is $4.99.

Express Shipping is $9.98.

Free Shipping is automatically applied to all orders over $50 (or equivalent in your local currency).

Final shipping rates are displayed at checkout based on your destination.

Yes — we ship worldwide using trusted carriers in each region (DHL, USPS, UPS, Australia Post, Royal Mail, PostNord, and more). For deliveries outside the EU, additional customs duties or import fees may apply. These charges are set by your local customs authority and are the responsibility of the buyer.

Once your order has been dispatched, you'll receive a confirmation email with a tracking number and carrier link. You can also track your order any time using the Track Order link in our website navigation. Tracking information typically becomes active within 24–48 hours of dispatch.

Contact us as soon as you notice the mistake at e-mail. If your order has not yet shipped, we'll update the address for you free of charge. If the package has already been dispatched, we may not be able to reroute it, and additional shipping costs may apply to resend the parcel.

We're sorry to hear that. Please email within 7 days of receiving your order and include:
- Clear photos of the damaged or incorrect item(s)
- A photo of the shipping label on the package
- A picture of the overall packaging (if possible)
Once reviewed, we'll offer a replacement or full refund — shipping included — depending on your preference and stock availability.

Our 30-Day Satisfaction Guarantee gives you a full month from the date you receive your order to try Anniecare. If your skin doesn't respond the way you hoped — when used according to the correct application process — you can request a refund. A 15% processing & handling fee applies to satisfaction-guarantee refunds, and original shipping fees are non-refundable. No questions about your skincare goals. No judgment.

Email with your order number and a brief description of your experience. For damaged or incorrect items, please include clear photos. Once we've reviewed your request and reached an agreement, we'll process the refund promptly to your original payment method and send proof of the transaction for your records.

Yes. If your product is unopened, unused, and in its original sealed packaging, contact us within 14 days of receiving your order. Once approved, we'll send the return address and a prepaid shipping label. Customers are responsible for return shipping costs for change-of-mind returns. For hygiene reasons, we cannot accept returns on opened or used products — unless covered by our Allergic Reactions policy or your item arrived damaged.

Yes — orders can be cancelled or modified within 24 hours of placement, as long as the order hasn't yet been dispatched. We typically ship within 2 business days, often the same day. Email with your order number as soon as possible. Once tracking has been issued, the order can't be cancelled — but you can still return it under our standard return terms.

Refunds are issued back to your original payment method (credit card, PayPal, etc.) once approved. The refund typically appears on your bank statement within 7–15 business days — though it's often faster. For US customers, refunds usually complete in 2–5 business days. If you haven't seen the refund after this window, contact us and we'll investigate immediately.

Your health and safety are our top priority. Discontinue use immediately and consult a medical professional. Then email with details of your reaction and supporting photos if possible. We assess each case individually and will offer a suitable resolution — refund, replacement, or store credit — based on the situation. We strongly recommend reviewing ingredient lists before use, especially if you have known sensitivities.